The Expectations of a Digital Government

15 June 2017 by 0 Comment News 511 Views
How is the Puerto Rican government adapting to the digital changes worldwide? How is the Puerto Rican government adapting to the digital changes worldwide?

“We have it in our power to begin the world again.”

When Tom Loosemore, former deputy director of the UK digital service, stumbled upon this quote many years ago he found a different purpose for what he wanted to do with his life. After working with BBC for 7 years, he took upon the goal of redesigning the digital services for the British government institutions.

On his recent visit to Puerto Rico, as part of the Dear Fiscal Board speaker sessions, Loosemore shared valuable points regarding the necessity and expectations of a digital government.

It is widely known that the current financial crisis in Puerto Rico carries the consequence of an archaic government system. Therefore, what exactly should be the next step to turn around the digital services in Puerto Rico?

One of Mr. Loosemore first remarks was related to the incorrect assumption that to successfully implement a digital plan, the administration has to focus on acquiring the latest technology. The reality is another one; there has to be a balanced performance between what the government can do and the expectations people have.

“People expect magic, people expect to hit a button and an Uber comes. It’s not about technology. It’s about the imperative to redesign public services to work better and cost less.” Loosemore added.

Puerto Rico needs to study what is working and what has to be reinvented to build a better future. Acquiring new technology (at a higher cost) without creating a conscious blueprint will not only create additional expenses but also the risk that we might be altering systems that could be redefined to fit the current needs. It’s safe to say that less is always more and in this case it applies to the whole panorama of the Puerto Rican structure.  

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